Shipping & Returns

Shipping

We offer free shipping on all UK orders because we know shipping costs are annoying and stressful.

If your item is in stock it will be shipped and delivered within 3-5 working days. We will of course email you to confirm when it’s on its way.

All UK deliveries are sent using Royal Mail or through a courier service. Most filters fit through your letter box, unless you order several, so there will often be no need to collect from your local post depot.

We also offer Express Shipping in case you need your items sooner! Your item will be posted within 1 working day and delivered to you within 2 working days. Please note that Express Shipping is at extra cost.

Shipping costs in Europe (excluding UK) are £9.99.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase to be included with your item.

You will be responsible for paying for your own shipping costs for returning your item. Please mail your product to:

FilterMate
12 Jacobin Lodge
London
N7 9JS

Returns must be sent within 28 days of receiving your item otherwise we will be unable to offer an exchange or refund.

We will send you an email to notify you when we have received your item. We inspect your item within 3 working days and will confirm whether we are able to offer an exchange or refund.

Credit will be applied to your original method of payment within 10 working days from authorisation of your refund.

Shipping FilterMate