We offer free standard shipping on all UK orders because we know shipping costs are annoying.
If your order is in stock it will be shipped and delivered within 3-5 working days. We will of course email you to confirm when it’s on its way.
All UK deliveries are sent using Royal Mail or through a courier service. Most filters fit through your letter box, unless you order several, so there will often be no need to collect from your local post depot.
We also offer Express Shipping in case you need your filters sooner. Your order will be posted within 1 working day and delivered to you within 2 working days. Please note that Express Shipping is at an extra cost of £4.99.
Shipping costs in Europe (excluding UK) are £9.99.
Please note that if you are ordering more than 25 filter packs at a time, there may be a lead time of 1-2 weeks before your order is dispatched. We will of course let you know.
To be eligible for a refund or exchange, your filters must be unused and in the same condition that you received them.
To complete your return click on the following link
Returns must be sent within 90 days of receiving your order otherwise we will be unable to offer an exchange or refund.
We will send you an email to notify you when we have received your return. We inspect your return within 5 working days and will confirm whether we are able to offer an exchange or refund.
For refunds, credit will be applied to your original method of payment within 10 working days from authorisation of your refund.
Unfortunately, you will be responsible for paying the shipping costs involved in returning your filters, so it's important to make sure you have selected the correct filters before you complete your purchase. If you're not 100% sure which filters you need, we recommend you check the dimensions of your filters against the product description before placing your order.