FAQs

Q: How do I know which filters I need?

The first thing you need to do is find out which MVHR HRV system you have. MVHR HRV systems are often found in the utility cupboard or storage cupboard of your home. The brand of MVHR HRV system and model number should be displayed on the front or side of the unit. Alternatively, you should have been supplied with an instruction manual for the system when it was installed in your home and you'll be able to find the brand and model there. Once you have this information, you can search and browse through our filter range to find your filters.

MVHR HRV system manufacturers often provide filter product codes in their manufacturer booklets and instruction manuals. We reference these on our product pages to help you ensure you are buying the right filters.

If you're not 100% sure which filters you need, we recommend you check the dimensions of your filters against the product description before placing your order.

Please contact us using our contact form if you require advice on choosing the right filters or if we are not stocking the filters you need.

Q: What is the difference between filter grades G3 (standard) and G4 (premium)?

Most of our filters can be purchased at different density grades. The higher the grade number, the higher the quality of the cloth, producing a better performance and filtering a greater amount of nasty things from the air.

Q: How often should I change my filters?

Heat recovery systems by their very nature require regular maintenance to ensure the system works correctly and prevent damage.

Filters must be changed a minimum of every 12 months but this is subject to the environment in which you live. Filters being used in urban areas will need more regular changing, often every 3 to 6 months.

Basic filter maintenance is recommended between filter changes. This can be undertaken by cleaning gently or vacuuming the filters. We recommend that you read your manufacturer’s instructions for detailed cleaning instructions. Typically you should avoid using any liquids when cleaning.

The average guarantee for a MVHR HRV system is 2 years. Most units require full servicing every 5 years. Looking after your system with regular filter cleaning and changing will prolong the system's lifetime.

Q: How do I change my filters?

You can easily replace the filters in your MVHR HRV system yourself. How it is done does vary depending on the system you have but it shouldn’t take more than a few minutes.

We recommend that you follow the instruction manual of your MVHR HRV system for an explanation on how to change your filters. We provide links to instruction manuals on our product pages.

Our own simple guide is set out below.

  • Turn off or unplug the unit (but never leave the system off for too long).
  • Remove the front panel by sliding / turning or at the front of the system you can simply pull the filters with handles from the system.
  • Remove (by pulling) the dirty filters from the system.
  • Insert the new clean filters in the unit.
  • Place the front panel back on the system or close the doors.
  • Turn on or put the plug back into the socket for the system to restart.
  • If you have a digital control panel, this may need resetting.

Q: What kind of filter quality can I expect?

At FilterMate we pride ourselves on quality whilst delivering the best prices.

All our products are manufactured by FilterMate in the UK and made with high quality dense filter cloth to enable the performance of your recovery system to be optimised. All our products are European EN779 standard.

Q: Why should I buy my filters from FilterMate?

We offer great value on all of our filters. With free shipping in the UK, we have the lowest delivered price online for UK customers.

We know that buying filters isn't the most exciting thing in the world and we try to make it as easy and pain free as possible with our easy to use online shop and reminder service.

If you think there's anything more that we could be doing to improve the customer experience, please do get in touch using our contact form.

Q: How can I pay?

You will be asked to pay the balance of the order by any major Credit/Debit Card, through PayPal or ApplePay. The card provided must be registered to the Account holder at the Account holder's address.

We will only ever ask you for essential information and all payments comply with the standards of the PCI Security Standards Council (PCI SSC). 

Q: How can I be sure I'm buying safely?

Every transaction is encrypted using our advanced encryption technology to ensure the data that is passed between you and us is kept confidential. We also monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

‘FilterMate’ will appear on your bank statement for a transaction. For more information please check out our Terms of Service.